Manufacturer’s Product Warranty

We warrant the shutters to be free from defects in materials or workmanship for a period of three years from the time of the original purchase, and provided that such products were properly installed and such products were made or assembled exclusively from original materials and components. This warranty is valid only to the original purchaser and any resale or other transfer of the product and/or materials voids this warranty.

This is a limited warranty, and the obligation of the manufacturer is solely limited to repair or replacement of the shutters or shutter components found to be defective, at the manufacturer’s sole discretion. Repairs will be made only with like or similar parts. This warranty does not include shipping charges, costs of labour for measuring and/or installation, or trip charges. Custom Lifestyle Shutters (Pty) Ltd. will undertake to cover the costs of shipping charges etc.

Custom Shutters come with a 3 year limited warranty on colourfastness of stains and paints.

This warranty does not cover any condition of or damage to the shutter or window from unauthorized repairs, accidents, alterations, misuse, abuse, act of God, motorized devices, daily wear and tear, and moisture damage, exposure to elements or excessive humidity, and failure to follow instructions with respect to measurement, installations, cleaning or maintenance.

Improper, inappropriate, or unauthorized replacement parts, repairs or maintenance voids this warranty. This warranty excludes all liability for removal of the shutter and reinstallation in the same or another window, or damage to the window frame, glass or any other portion of the window. Due to manufacturing processes, natural variations in colour, grain and texture in the products, the manufacturer is not able to guarantee exact matches on subsequent orders. Returns cannot be authorised due to these normal variations.

Warranty claims must be accompanied by proof of purchase, as well as details regarding the nature of the problem, location of the product, etc. We reserve the right to have the goods returned to an approved location for inspection before implementing the warranty.

All other warranties, both expressed and implied, are explicitly disclaimed. This warranty excludes all liability for incidental or consequential damages, or for any other direct or indirect damage, loss, cost, expense or fee.